About Our Company
Medpro is the largest independent service company in the United States specializing in the repair and maintenance of ambulance cots, stair chairs, and retention systems. We have been in business for over 25 years and have over a thousand clients of all sizes and types, including Navel Bases from Maine to Norfolk. Our 8,000 square foot headquarters is located in the industrial district of Islandia, NY.
Our protocol for service is decidedly different from other service providers. Our proactive and preemptive approach leads to longer equipment service life and significantly reduces liability by ensuring all our clients’ patient handling equipment are in the best condition possible.
Medpro has substantially raised the bar in the EMS industry and has redefined excellent service by taking great pride in providing the highest quality service possible. Our clients are the cornerstone of our business and we work diligently to ensure that they always receive the prompt, expert service that they have come to expect from Medpro. Still not convinced? We’ll be happy to send you a list of references in the area.
The Medpro Preemptive Approach to Service means that we regularly take proactive measures to prevent equipment deterioration and failure. We will change out parts before they fail on a prescheduled basis to significantly reduce failures and extend service life of your equipment.
The Medpro Preventative Maintenance Procedure is implemented on a prescheduled basis two (2) times a year for each piece of equipment. In addition, we will implement a complete preventative maintenance procedure with each repair.
What we do, isn’t just a repair. We do more.
Medpro Flat Fee Service includes parts, labor, and travel time. It eliminates budget surprises. And best of all, this included UNLIMITED repairs†. As a flat fee service provider, our best interests are the same as yours – to keep your equipment in the best possible condition and minimize service calls and repairs. So you can rest assured that we will get it right the first time.
And with our 24-48 hour response time†† to service calls, we will never leave you waiting because when lives rely on you, we want you to rely on us.
We can confidently say that Medpro is the go-to company for service because customer service and excellent technical workmanship are our domain and what we excel at. The Medpro Difference is something that our customers experience from Day One. Our goal is not to just meet your expectations, but to far exceed those expectations. We look forward to the opportunity to prove to you that we take that mission very seriously.
We are currently registered with FDA as Reconditioners/Refurbishers of Medical Devices (ref. 21 CFR 820. Sec 300.200.) Owner/Operator reg. #9032257.
†† Based on technician availability and day of service. We are closed on all major United States holidays. We post all holiday schedules on our company news page so check regularly.